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Privacy Policy
We are a private consultancy and service provider offering business setup, residency assistance, PRO/GRO support, real estate
facilitation, and general contracting services in the Kingdom of Saudi Arabia.
Introduction
IAGCC Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, website visitors,
and business partners. We are a private consultancy and service provider offering business setup, residency assistance, PRO/GRO support, real estate facilitation, and general contracting services in the Kingdom of Saudi Arabia.
Important Disclaimer:
IAGCC Solutions is not a government entity, not affiliated with any Saudi government authority, and not a government partner or representative. We provide private consultancy and administrative support services to assist clients with applications and processes handled by relevant authorities.
By using our website or services, you agree to the practices described in this Privacy & Refund Policy.
Information We Collect
Personal Information
We may collect personal information necessary to provide our services, including:
- Full name, email address, phone number, and nationality
- Passport or government-issued ID details
- Company information and commercial registration details
- Financial and billing information
- Residency and visa-related documentation
- Any information voluntarily provided via forms, email, or phone
We only collect information required to deliver requested services.
Non-Personal Information
We may automatically collect:
- IP address, browser type, and device information
- Pages visited and time spent on the website
- Cookies and usage data
This data helps improve website functionality and the user experience.
How We Use Your Information
We use your information for legitimate business purposes, including:
- Delivering company setup and business consultation services
- Assisting with residency and visa applications
- Providing PRO/GRO administrative support
- Facilitating real estate transactions
- Managing general contracting projects
- Submitting applications to relevant Saudi authorities (as requested by you)
- Responding to inquiries and providing quotations
- Processing payments and issuing invoices
- Complying with legal and regulatory requirements
- Sending updates or marketing communications (with your consent)
- Improving website performance and client experience
We do not sell your personal information.
Sharing of Information
We share information only in limited circumstances:
With Government Authorities (If Required)
For official processes, information may be shared with relevant Saudi authorities, including:
- Ministry of Investment
- Ministry of Human Resources and Social Development
- Jawazat
- ZATCA
- Municipal authorities
- Other relevant regulatory bodies
With Service Providers
We may share information with trusted third-party providers, including:
- Translation services
- Document verification services
- Payment processors
- Legal or accounting advisors
- Contractors or suppliers
All third parties are required to protect your information.
Legal Obligations
Information may be disclosed if required by law, court order, or regulatory authority.
Cookies & Tracking Technologies
Our website uses cookies to:
- Improve site functionality
- Analyze traffic and usage
- Enhance user experience
You may disable cookies via browser settings, but some website features may not work properly without them.
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your data. While we strive for security, no online transmission or storage is completely secure.
Data Retention
Personal information is retained only as long as necessary to:
- Deliver services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Once no longer required, data is securely deleted or anonymized.
Your Rights
Depending on applicable laws, you may:
- Request access to your personal data
- Correct inaccurate information
- Request deletion or restriction of your data
- Withdraw consent for marketing communications
Contact us at info@iagcc.sa to exercise your rights.
Service-Specific Privacy Practices
- Company Setup Services: Business and ID documents shared only with relevant authorities for registration.
- Premium Residency Program: Personal and financial data used solely for eligibility assessment and submission.
- PRO/GRO Services: Employment, visa, and labor documents shared with relevant authorities.
- Real Estate Services: Data used for property transactions, documentation, and coordination with authorized parties.
- General Contracting Services: Project and client details shared with suppliers, contractors, or authorities strictly necessary to complete projects.
Third-Party Links
Our website may include links to external websites. We are not responsible for third-party privacy practices. Review external policies before providing personal information.
Children’s Privacy
Our services are intended for adults and business clients. We do not knowingly collect personal information from individuals under 18.
Refund & Return Policy
Nature of Services
IAGCC provides professional business consultancy, regulatory, and administrative services. These services are primarily non-tangible and non-returnable once initiated.
Refund Eligibility
Refunds may be considered if:
- Services have not yet started (no submission or coordination with authorities)
- A written agreement explicitly states refund eligibility
- Refund is required by applicable Saudi law
Refund requests must be submitted in writing to info@iagcc.sa.
Non-Refundable Situations
Refunds are not provided for:
- Government or third-party fees already paid
- Services already initiated or submitted to authorities
- Delays, rejections, or decisions by government authorities
- Client-provided incorrect, incomplete, or late information
- Change of mind after service commencement
Service Modifications
Paid services may be:
- Adjusted or modified to an alternative eligible service
- Deferred or transferred to a future date
These adjustments do not guarantee refunds.
Refund Processing
If approved:
- Refunds are processed via the original payment method
- Processing times vary by bank or payment provider
- Administrative fees may apply
No refunds are issued for outcomes outside IAGCC’s control.
Updates to This Policy
IAGCC may update this Privacy & Refund Policy at any time. Updates are effective immediately upon posting. Continued use of our website indicates acceptance of the revised policy.
Governing Law
This Policy is governed by the laws of the Kingdom of Saudi Arabia.